If you’re a first time visitor to Alea Nottingham we want you to feel welcome and totally confident as you walk through our doors. And even if you’re an experienced hand, we know you may also have questions.
Based on our years of experience and feedback from customers, we have put together a list of commonly asked questions and relevant answers. We hope you'll find them useful, but if you can't find the answer to your question or need further assistance, please feel free to contact us and we will do our best to help.
DO I HAVE TO APPLY FOR CASINO MEMBERSHIP?
No, entry to the casino is free. However, to join the Met Card programme, which rewards you for your play, you need to bring ID (driving licence photo card or passport) with you when you visit and our friendly reception staff will sign you up then and there. Joining The Met Card is also free
HOW OLD DO I HAVE TO BE TO ENTER THE CASINO?
You must be 18 years of age or over to enter the casino. This applies to all the casino's facilities, including the restaurants. You will be challenged if you are lucky enough to look 25 or under.
DO I NEED ID?
If you look under 25 then you will be required to show ID. You may also be asked to show ID when buying in or cashing out winnings or when signing up to our The Met Card loyalty programme.
DO I HAVE TO WEAR A JACKET?
No jackets are not required. And even jeans and trainers are ok as long as they look neat and presentable.
DO YOU HAVE CAR PARKING FACILITIES?
Please note the car park is strictly for Met Card holders. Guests are welcome to park there, provided they put in their details of their car registration and Met Card number at the Cash desk when they arrive.
Our car park is easily accessible from Wollaton Street, just a short walk from the venue.
DO YOU HAVE WHEELCHAIR ACCESS TO THE CASINO?
Yes our casino has wheelchair access and disabled toilets.
For any specific assistance, please call us on 0115 872 0600 so we can discuss how to best support your needs.
WHAT ARE YOUR OPENING HOURS?
We are open 24 hours hours a day, 7 days a week.
WHAT GAMING FACILITIES DO YOU HAVE?
We offer Blackjack, Three Card Poker and American Roulette as well as add Lightening Roulette and Heads Up
Hold’em. We also offer electronic games such as Electronic Roulette and state of the art Slot Machines. For more information about Poker, visit our Poker Room section.
WHEN IS POKER AVAILABLE?
Join us from 7 PM, every night of the week!. For more information email: infonottingham@aleacasinos.com or call us on 0115 872 0600.
WHY DO YOU HAVE TO VERIFY MY IDENTITY WHEN YOU REACH A CERTAIN LEVEL OF CASH-IN OR CASH OUT IN THE CASINO?
UK casinos are highly regulated to ensure that they offer safe environments for customers to have fun and enjoy gaming. In order to comply with these regulations, we sometimes have to ask customers for additional information – this generally applies to customers who game with us at higher levels. For more information, please visit our we have to ask page.
IF I DON’T WANT TO GAME, WHAT ELSE IS THERE TO DO?
Enjoy a fantastic dining experience at our restaurant or indulge in our exclusive players' menu at the casino.
I’VE HEARD THE MET CARD MENTIONED. WHAT IS IT?
The Met Card is our loyalty programme. Once signed up, you will earn Reward Points every time you play, eat or drink at one of our venues and you will receive 10% off when buying food and drinks at the bar. The more you earn, the greater your Tier status and benefits, and you’ll get more return on your play than with any other casino group.
DOES IT COST ANYTHING TO JOIN THE MET CARD?
No, signing up to The Met Card is free and is quick and easy. Simply sign up by clicking Join or by visiting Reception. You can then create an online password that allows you to access your online account where you can view your Reward Points balance, tier status and offers.
I HAVE NOT VISITED THE CASINO FOR A WHILE. IS MY MET CARD STILL VALID?
Your Met Card will remain valid. However, you need to have visited a casino within the last six months to keep your Reward Points balance. Otherwise, your balance expires.
I’VE LOST MY MET CARD. CAN I STILL ENTER THE CASINO?
Yes, you can still come in to the casino. Make sure you pick up a replacement card from Reception desk on your way in.
WHAT DOES MY MET CARD ENTITLE ME TO?
Every time you play Slots, Electronic games and table games you earn Reward Points. These can be used for food, drinks, gaming chips and merchandise within the casino. To see all the rewards on offer at each casino, check out our Met Card section.
DO YOU REQUIRE ANY OTHER INFORMATION?
If you provide us with your email address and mobile number, we’ll keep you up to date with our latest offers, exclusive promotions and upcoming events.
I WANT SOME MORE INFORMATION, WHO DO I NEED TO SPEAK TO?
You can contact the team that you would like to speak to through our contact form or by calling 0115 872 0600.
Or you can write to us at:
The Marketing Department
Alea Nottingham
108 Upper Parliament Street
Nottingham
NG1 6LF
DO YOU HAVE ANY PRIVATE HIRE FACILITIES?
Yes, we have several options suitable for parties, seminars, conferences and business dinners. Please visit our function space section on the website or call us to speak to one of the events team.
I HAVE A GROUP OF 20 PEOPLE WANTING DINNER AND DRINKS, FOLLOWED BY GAMING. CAN I RESERVE A SPACE FOR THE GROUP?
Yes, please contact our Events Team through our contact form or call us 0115 872 0600.
CAN I BRING A PARTY TO THE CASINO AND HAVE GAMING LESSONS INCLUDED?
Yes, we can give gaming tuition to your party. Please contact our events team through the contact form or call us 0115 872 0600.
