If you’re a first time visitor to Manchester235 we want you to feel welcome and totally confident as you walk through our doors. And even if you’re an experienced hand, we know you may also have questions.
Based on our years of experience and feedback from customers, we have put together a list of commonly asked questions and relevant answers. We hope you'll find them useful, but if you can't find the answer to your question or need further assistance, contact us and we will do our best to help.
DO I HAVE TO BE A MEMBER TO COME TO THE CASINO?
No you don’t need to be a member to enjoy everything the casino has to offer. And entry to the casino is free.
HOW OLD DO I HAVE TO BE TO ENTER THE CASINO?
You must be 18 years of age or over to come to Manchester235. This applies to all our facilities, including the restaurants. You will be asked to produce ID if you’re lucky enough to look 25 or under.
DO I NEED ID?
If you’re lucky enough to look 25 or under, undertaking cash transactions of £1,500 or more or signing up to our Metropolitan Rewards Card programme for the first time you’ll need to show a valid photo ID (passport or driving license).
WHAT’S THE DRESS CODE?
We want you to feel comfortable and ready to enjoy your visit to Manchester235 so we recommend a smart casual dress code. Football shirts, sportswear or workwear is not permitted.
DO YOU HAVE A DISABLED ACCESS GUIDE TO THE CASINO?
Yes, you can view our Disabled Access Guide at the following link.
DO YOU HAVE CAR PARKING FACILITIES?
Yes. Car Parking is available at both the Great Northern Warehouse NCP car parks. See staff for details.
DO YOU HAVE WHEELCHAIR ACCESS TO THE CASINO?
Yes our casino has wheelchair access and disabled toilets.
BAG POLICY
Please note that bags may be checked on entry to the venue. Anything larger than a handbag e.g laptop bags or rucksacks will be asked to be left on reception. Kindly note that we do not hold luggage in our cloakroom, and it is not permitted into the venue. Management reserve the right to accept or refuse bags into the venue or cloak room.
For any specific assistance, please contact us so we can discuss how to best support your needs.
WHAT ARE YOUR OPENING HOURS?
Gaming
We are now open 24 hours a day, 7 days a week!
James Martin Manchester
Monday and Tuesday: Closed
Wednesday and Thursday: 5pm - 10pm
Friday: 5pm – 10pm
Saturday: 12.30pm - 3pm and 5pm - 10pm
Sunday: 1pm - 5pm
Vega Bar
12pm - 4am everyday.
WHAT GAMING FACILITIES DO YOU HAVE?
The main gaming floor has 21 gaming tables, including Blackjack, Three Card Poker, Punto Banco and American Roulette. There are also 20 state-of-the-art Electronic gaming machines and 28 for Electronic Roulette. For more information about Poker and tournaments, please visit the Poker Lounge section.
WHEN IS POKER AVAILABLE?
The Poker Lounge is open Monday - Friday 5.30pm - 8am, and Saturday and Sunday 3pm - 8am. For more information contact us.
WHY DO YOU HAVE TO VERIFY MY IDENTITY WHEN YOU REACH A CERTAIN LEVEL OF CASH-IN OR CASH OUT IN THE CASINO?
Money Laundering Regulations in the UK legally oblige us to obtain a positive form of identity from you if you reach or exceed the cash buy-in/cash out threshold. The details of our threshold levels are displayed clearly around the casino and our management team will be more than happy to help with any queries about acceptable forms of ID.
IF I DON’T WANT TO GAME, WHAT ELSE IS THERE TO DO?
Lots. Try our signature cocktails while enjoying live music and DJ entertainment every weekend in a glamorous Vega Lounge or check out our regular special events in 235Live events suite. There’s also a James Martin Manchester restaurant offering high quality Modern British cuisine.
I’VE HEARD THE METROPOLITAN REWARDS CARD MENTIONED. WHAT IS IT?
The Metropolitan Rewards Card is our loyalty programme. Once signed up, you will earn Reward Points every time you play, eat or drink at one of our venues and you will receive 10% off when buying food and drinks at the bar. The more you earn, the greater your Tier status and benefits, and you’ll get more return on your play than with any other casino group.
DOES IT COST ANYTHING TO JOIN THE METROPOLITAN REWARDS CARD?
No, signing up to The Metropolitan Rewards Card is free. Registration is quick and easy.
I HAVE NOT VISITED THE CASINO FOR A WHILE. IS MY METROPOLITAN REWARDS CARD STILL VALID?
Your Metropolitan Rewards Card will remain valid. However, you need to have visited a casino within the last six months to keep your Reward Points balance. Otherwise, your balance expires.
I’VE LOST MY METROPOLITAN REWARDS CARD. CAN I STILL ENTER THE CASINO?
Yes, you can still come in to the casino. Make sure you pick up a replacement card from Reception desk on your way in.
WHAT DOES MY METROPOLITAN REWARDS CARD ENTITLE ME TO?
Every time you play Slots, Electronic games and table games you earn Reward Points. These can be used for food, drinks, gaming chips and merchandise within the casino. To see all the rewards on offer at each casino, check out our Metropolitan Rewards Card section.
DO YOU REQUIRE ANY OTHER INFORMATION?
If you provide us with your email address and mobile number, we’ll keep you up to date with our latest offers, exclusive promotions and upcoming events.
I WANT SOME MORE INFORMATION, WHO DO I NEED TO SPEAK TO?
Contact the team that you would like to speak to.
Or you can write to us at:
Manchester235
Great Northern
2 Watson Street
Manchester
M3 4LP
DO YOU HAVE ANY PRIVATE HIRE FACILITIES?
Yes, we have several options suitable for parties, seminars, conferences and business dinners. Please visit our function space section on the website.
I HAVE A GROUP OF 20 PEOPLE WANTING DINNER AND DRINKS, FOLLOWED BY GAMING. CAN I RESERVE A SPACE FOR THE GROUP?
Yes, please contact our Events Team through the enquiry form or the number below.
CAN I BRING A PARTY TO THE CASINO AND HAVE GAMING LESSONS INCLUDED?
Yes, we can give gaming tuition to your party. Please contact our events team through the enquiry form or the number below.
