If you’re a first time visitor to Alea Glasgow we want you to feel welcome and totally confident as you walk through our doors. And even if you’re an experienced hand, we know you may also have questions.
Based on our years of experience and feedback from customers, we have put together a list of commonly asked questions and relevant answers. We hope you'll find them useful, but if you can't find the answer to your question or need further assistance, contact us and we will do our best to help.
DO I HAVE TO BE A MEMBER TO COME TO THE CASINO?
No, you don’t need to be a member to enjoy what the casino has to offer. And entry to the casino is free.
HOW OLD DO I HAVE TO BE TO ENTER THE CASINO?
You must be 18 years of age or over to come to Alea Glasgow. This applies to all our facilities, including the restaurant. You will be asked to produce ID if you’re lucky enough to look 25 or under.
DO I NEED ID?
If you look under 25 then you will be required to show ID. You may also be asked to show ID when buying in or cashing out winnings or when signing up to our Met Card loyalty programme.
WHAT’S THE DRESS CODE?
We want you to feel comfortable and ready to enjoy your visit to Alea Glasgow so we recommend a smart casual dress code.
DO I HAVE TO WEAR A JACKET?
No jackets are not required. And jeans and trainers are ok as long as they look neat and presentable.
DO YOU HAVE CAR PARKING FACILITIES?
Yes, we have free on-site parking facilities.
DO YOU HAVE WHEELCHAIR ACCESS TO THE CASINO?
Yes our casino has wheelchair access and disabled toilets.
For any specific assistance, please contact us so we can discuss how to best support your needs.
WHAT ARE YOUR OPENING HOURS?
We are currently open from 12 noon to 6am daily.
WHAT GAMING FACILITIES DO YOU HAVE?
We offer all our favourite casino games; American Roulette, Blackjack, Three Card Poker, Punto Banco and Pai Gow. We also have state of the art slot machines and electronic roulette on offer. For more information about our poker games and tournaments, please visit the poker section on our website here.
IF I DON'T WANT TO GAME, WHAT ELSE CAN I DO?
We have a fantastic Top Table Award-winning restaurant offering various menus. The Casino Bar and Sports Bar are fully stocked with wines, beers and spirits plus an extensive cocktail menu. We have the latest audiovisual sound system and for sports fans we have our massive TV screens showing all the major sporting events.
I’VE HEARD THE MET CARD MENTIONED. WHAT IS IT?
The Met Card is our loyalty programme. Once signed up, you will earn Reward Points every time you play, eat or drink at one of our venues and you will receive 10% off when buying food and drinks at the bar. The more you earn, the greater your Tier status and benefits, and you’ll get more return on your play than with any other casino group.
DOES IT COST ANYTHING TO JOIN THE MET CARD?
No, signing up to The Met Card is free and is quick and easy. Simply sign up by clicking Join or by visiting Alea Reception. You can then create an online password that allows you to access your online account where you can view your Reward Points balance, tier status and offers.
I HAVE NOT VISITED THE CASINO FOR A WHILE. IS MY METCARD STILL VALID?
Your Met Card will remain valid. However, you need to have visited a casino within the last six months to keep your Reward Points balance, otherwise your balance expires.
I’VE LOST MY MET CARD. CAN I STILL ENTER THE CASINO?
Yes, you can still come in to the casino. Make sure you pick up a replacement card from Reception desk on your way in.
WHAT DOES MY MET CARD ENTITLE ME TO?
Every time you play Slots, Electronic games and table games you earn Reward Points. These can be used for food, drinks and merchandise within the casino. To see all the rewards on offer at each casino, check out our Met Card section. You can also browse our Rewards catalogue in Reception at Alea Glasgow.
DO YOU REQUIRE ANY OTHER INFORMATION?
If you provide us with your email address and mobile number, we’ll keep you up to date with all our great offers and promotions as well as a free drink on your first visit.
I HAVE A GROUP OF 20 PEOPLE WANTING DINNER AND DRINKS, FOLLOWED BY GAMING. CAN I RESERVE A SPACE FOR THE GROUP?
Yes, please contact our Events Team through our contact form or call us.
CAN I BRING A PARTY TO THE CASINO AND HAVE GAMING LESSONS INCLUDED?
Yes, we can give gaming tuition to your party. Please contact our events team through the contact form or call us.
