Our Met Card App puts you in control and gives you access to your Met Card account any time you need it. From exclusive App offers to viewing your Met Points balance, it's all you need, all in one place. No hassle. No fuss. Just 100% control on your phone, iPad or tablet.
Get it on Google Play Get it on the App Store
You can access all areas of the loyalty programme at any time through your Met Card App. It's really simple.
The Met Card App is packed with benefits. You can:
The App is being updated all the time to ensure we deliver the best casino experience 100% of the time.
If you have an online account with us, don't worry - you can still use it to access your basic account information, including your Met Points balance and your offers.
We will always offer the most comprehensive experience via the Met Card App though, so why not give it a go and download today?
Can I use my vouchers on the App in any of your casinos, or only my local casino?
You can use your voucher in all Metropolitan Gaming casinos.
Can I use the App on my tablet?
Yes, you can use it on phones and tablets.
Can I change my profile information?
You can only change your email address and SMS number.
Can I delete my App account?
Yes, you can delete your App account. This will remove all records created within the App.
Where do I find the App terms and conditions?
Terms and conditions are found in the Settings section of the App.
How do I get in touch if I need customer support?
Our customer support email address is appsupport@metropolitangaming.com
Do I need to be a Met Card member to use the App?
Yes, you need to be a Met Card member to use the App.
What do I do if my vouchers are not showing up?
Please contact customer support and we will look into it for you - appsupport@metropolitangaming.com
What do I do if my Met Points are wrong?
If you have a designated Customer Relations Executive, please contact them to get the issue resolved. Otherwise, please contact customer support – appsupport@metropolitangaming.com
Can I use my online account details to log into the App?
Yes, the login details are the same.
I have forgotten my password; how do I log in?
Click reset on the login page of the App and follow the steps.
I have lost my Met Card; how do I get a new one?
See your receptionist at your local casino.
This Met Card Member mobile application (“the Application”) is owned by London Clubs International Limited trading as Metropolitan Gaming. In these terms and conditions “we” means Metropolitan Gaming and “you” refers to a client who accesses or uses the Application. These terms and conditions are supplementary to the general terms and conditions of The Met Card.
View Full Terms and Conditions
